What you are agreeing to.

Last updated 11 August 2026.

1. 1. Acceptance

   These terms apply to your use of this website and to work carried out by Streamline Technology Services, LLC. Using this site means you accept them. If work is arranged, they apply to that work unless something different is agreed with you in writing.

2. 2. The services

   We provide computer repair and IT support to businesses and households, delivered on site, by collecting the machine, or remotely over a screen share. What each of those covers is described on the relevant page of this site.

   A job is agreed with you before it starts, on the phone or in writing. Nothing on this website is an offer capable of acceptance by itself. Reading a page does not book work, and neither does sending the form — that starts a conversation, and the job is agreed in the conversation.

3. 3. Who can arrange work

   You must be at least 18 years old to arrange work with us, and you must own the device concerned or have the owner's permission to authorise work on it.

4. 4. Rates, parts and payment

   The rates published on this site are for labour. They are on-site work charged by the hour, a flat rate for collecting and returning a machine, and remote support charged per quarter hour.

   Parts are not included in those rates. Where a repair needs a part, the cost is discussed and agreed with you before anything is ordered. You will not find hardware on an invoice you did not approve.

   Payment is due when the work is complete unless something else is agreed. Accepted payment methods are listed on this site.

5. 5. Diagnosis and work that cannot be done

   Some faults cannot be diagnosed until the machine has been examined, and some cannot be repaired at all. Where that becomes clear, you will be told rather than billed for an open-ended investigation.

   Where a problem turns out to need a specialist facility, for example a physically damaged drive, the honest answer is a referral rather than an attempt, and that is what you will get.

6. 6. Your data and backups

   Back up anything you cannot afford to lose before handing over a device or starting a session. This is the single most important line in this document.

   Repair work carries an inherent risk to data. A drive that is already failing can fail completely during recovery, an operating system repair can require a reinstall, and hardware that is already damaged can deteriorate further. We take care, and care is not a guarantee of the outcome.

   Where we make a working copy before starting, that is a working copy for the job and not a backup service. We do not hold long-term backups of your data.

7. 7. Devices left with us

   Devices collected or dropped off should be picked up promptly once you are told the work is finished. Storing equipment indefinitely is not part of the service, and arrangements for a machine left for an extended period will be discussed with you directly rather than governed by a clause here.

8. 8. Remote sessions

   Remote support requires software that you install and a session code that you provide. You control when a session begins and you can end it at any time.

   The remote software is a third-party product with its own terms. Download it from the vendor rather than from a link sent to you, including a link sent by us. That habit is worth keeping with everybody.

9. 9. Text messages

   The form on this site offers two separate options to receive text messages from us: one about your job, one about offers and reminders. Both start unticked. Neither is required to send the form, to arrange work, or to get a quote, and declining either changes nothing about the service you get or what it costs.

   Message frequency varies. Message and data rates may apply, and those are between you and your carrier rather than something we control or charge. Reply STOP to opt out, HELP for assistance, or call the number on this site and ask.

   We are not responsible for a message that a carrier delays, fails to deliver, or delivers to a number that is no longer yours. If your number changes, tell us, because we have no way of knowing.

   How your number is handled is set out in the privacy policy, under Text messages.

10. 10. Acceptable use

    Do not use this website to attempt unauthorised access to it or to anything connected to it, to disrupt it, or to copy it wholesale for republication.

    We do not carry out work intended to gain unauthorised access to a system, to recover data from a device you do not own or have permission to access, or to circumvent a security measure you are not entitled to circumvent.

11. 11. This website

    The text, layout, images and code on this site belong to us or are used with permission, and are not licensed for reuse. Product names and trademarks mentioned belong to their respective owners, and mentioning a product does not imply any relationship with its maker.

12. 12. Links to other sites

    This site links to a small number of third-party pages, including the vendor of the remote support software and our Google Business Profile. We do not control those sites and are not responsible for their content or their handling of your information.

    The contact form is likewise supplied by a third party and loaded from their servers into this page. It is there because we chose it and it holds your enquiry on our behalf, but the software is theirs and its availability is not something we control.

13. 13. Reviews shown on this site

    The reviews reproduced on this site were published by their authors on our public Google Business Profile. They appear in full and unedited, with the date each was posted, and no review has been altered, shortened or reworded.

14. 14. Disclaimers

    The information on this website is provided for general guidance. It is accurate to the best of our knowledge at the time of writing, and it is not advice for your specific situation.

    Work is carried out with reasonable skill and care. Beyond that, and to the extent the law allows, we make no warranties about a particular outcome, and in particular none about the recovery of data or the continued operation of hardware that was already failing.

15. 15. Limitation of liability

    To the extent permitted by Nevada law, our total liability arising out of any work is limited to the amount you paid us for that work.

    We are not liable for indirect or consequential losses, including lost profits, lost business, lost time, or the cost of reconstructing data that was not backed up.

    Nothing here limits any liability that cannot lawfully be limited.

16. 16. If something goes wrong

    Call us first. Most problems are a misunderstanding about what was agreed, and a phone call resolves them faster and more cheaply than anything else available to either of us.

    If a dispute cannot be resolved that way, it is governed by the laws of the State of Nevada, and the courts of Clark County, Nevada have jurisdiction.

    There is no arbitration clause and no class-action waiver in these terms. Those require drafting for the specific state and the specific business, and a clause copied from a template is worth less than nothing.

17. 17. Changes to these terms

    These terms may be updated. The current version is the one on this page, dated at the top. Work already agreed is governed by the terms in place when it was agreed.

18. 18. Contact

    Questions about these terms go to the phone number published on this site.

These terms are written to be read. If a clause here does not match what you were told on the phone, what you were told on the phone is what we will honour.