Services
Whatever it is, it's probably one of these six.
Most of what goes wrong is a machine that won't behave, files that have gone missing, a network that can't keep up, or a nagging feeling that nobody has checked the security. Below is each one, what it actually involves, and how it gets delivered — on site, by pickup, or remotely. If yours isn't here, call and ask rather than guessing.
Laptop & Desktop Repair
Bring it to us, or we come to you.
Read moreVirus & Spyware Removal
Slowed to a crawl, or buried in pop-ups and unwanted ads.
Read moreData Recovery & Backup
Get what was lost back, and a plan so it doesn't happen twice.
Read moreNetwork Design
A network built so your people can actually work together.
Read moreCloud Services
Which cloud services fit your business, and which are noise.
Read moreCyber Security
Find the gaps in how your business handles its information.
Read more
However the work reaches you.
Every service above is delivered one of three ways, and which one depends on whether the problem needs hands on the hardware.
On-site · $50/hour
We come to your business or home. The only option for anything involving the building itself, like network work.
Pickup · $60 flat
We collect the machine and bring it back. Suits work that takes hours rather than minutes, like a drive that needs replacing.
Remote · $12.50/15 min
Over AnyDesk, billed by the quarter-hour. Best for software, accounts and anything cloud-based.
Common questions
The questions that come up before anything is booked.
- Do you work with businesses, households, or both?
- Both. The work overlaps more than the labels suggest, because a failing drive behaves the same way whoever owns it. What changes is scale and what the downtime costs. Business work more often involves networks, shared files and ongoing support; household work is more often a single machine that has stopped behaving. The same three published rates apply to either.
- Which service do I need?
- You don't have to decide before calling. Describing the symptom is enough, and the useful category is often not the obvious one: a computer that has slowed to a crawl might be a virus, a failing drive, or simply a machine that needs more memory, and those have different answers. The consult exists to sort that out before anything is booked.
- Do you charge for a diagnosis?
- The consult is free and there is no charge for describing your problem and being told what it looks like. Work itself is billed at the published rates: $50 an hour on-site, $60 flat rate for pickup, or $12.50 per fifteen minutes remotely. Those numbers are on the pricing page rather than behind a form.
- Where do you cover?
- On-site work covers Las Vegas, North Las Vegas, Henderson, Summerlin and Boulder City. Remote support has no geography attached to it, so anything that can be fixed over a screen share can be handled wherever you are.
- Is there a contract?
- Repair work is priced per job with nothing to sign. If you're asking about an ongoing arrangement for a business, that is worth raising on the consult. The terms would be agreed with you rather than taken off a page.